Category: Control panels

Error: The monit service does not respond. Refer to Parallels technical support for help.

I have Plesk 12 installed on a machine running CentOS 6, but I am not able to start Watchdog due to the following error message: Error: The monit service does not respond. Refer to Parallels technical support for help. It seems that the monitrc template is using a log location which doesn’t exist and therefor […]

Plesk: Unable to connect to database: saved admin password is incorrect

Symptom: Not able to log in to Plesk Panel. The following MySQL error is shown instead of the login screen: ERROR: PleskFatalException Unable to connect to database: saved admin password is incorrect. 0: common_func.php3:150 ¬†¬† ¬†psaerror(string ‘Unable to connect to database: saved admin password is incorrect.’) 1: auth.php3:107 ERROR: PleskFatalException Unable to connect to database: […]

cPanel: Service status showing down while it is up and running

I just worked on a CentOS server with cPanel/WHM. The problem was that Service Status was showing the status for some services (httpd, ftpd, exim, imap) as down while they were up and running. It took me some hours to find the cause of this, but at the end I found the cause. The problem […]

Plesk: After upgrade to Plesk 10, www prefix is not working anymore

Since Plesk 10.x the domain-handling is changed, if your Apache configuration is not configured correctly the default plesk page will be shown when you browse to your domain with the www prefix. The resolution for this problem is that you have to add a CNAME record and reconfigure the Apache configuration for your domain(s). I […]

Plesk: How to switch from Qmail to Postfix and vice versa

There are two MTA that are supported by Plesk since version 9: – Qmail – Postfix You can change the MTA using the autoinstaller script of Plesk: # /usr/local/psa/bin/autoinstaller On the 4th page select the currently installed Plesk version. Disable all other applications. On the Main components list page select the MTA you want to […]

DirectAdmin: Unable to determine Usertype user.conf needs to be repaired

I jut have installed DirectAdmin, but could not log in to DirectAdmin, I got the following error message: Unable to determine Usertype user.conf needs to be repaired I quickly solved this by running: # cd /usr/local/directadmin # ./directadmin i If this doesn’t solve the problem, let me know and I will assist you.

Plesk: 500 – Internal Server Error

Probably you just have tried to login to Plesk and got the following message: 500 – Internal Server Error The easiest way is to check the log file of Plesk: # cat /var/log/sw-cp-server/error_log If you couldn’t find any strange messages (except the SSL warnings, those are known) then you can try the following, it will […]

Plesk FTP not working: 421 Service not available, remote server has closed connection

When you have Plesk running on your server and FTP is not working because of the following error message: 421 Service not available, remote server has closed connection Then probably the hostname is not set up correctly. Please run the following command, you should get ‘unknown host’: # ping `hostname` If this is case, please […]

DirectAdmin and Exim problems: retry time not reached for any host

It took some time, but finally I found a workaround for this problem. Exim was keeping the mails in his queue for an unknown reason for me. In the log file (/var/log/exim/mainlog) I saw the following error message: retry time not reached for any host I don’t know what it means or why the message […]

MySQL is not starting/working on Debian 6 + DirectAdmin

I just delivered a brand new server with Debian Squeeze + DirectAdmin, I have got no errors while installing DirectAdmin, but after the installation I noticed that mysql was not running. After some debugging I found the following error: 110530 22:59:40 mysqld_safe Starting mysqld daemon with databases from /usr/local/mysql/data /usr/local/mysql/bin/mysqld: error while loading shared libraries: […]

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